Ordering

For free delivery, a minimum order value of $35 + GST must be placed.
For next day deliveries, orders must be placed no later than 4pm Monday to Friday and 2om On Sunday for Monday delivery.
Unfortunately orders placed for next day delivery after our order cut off times cannot be attended to until the next working day.
There are no deliveries on Sundays.
We are happy to supply an order form specially designed to suit your ordering patterns; call us for details.
A ‘Standing Order’ can be placed which will guarantee next day delivery. This order can be adjusted daily on request, and will ensure a delivery to your door if ever you should forget to order, or miss our cut-off time.
Cancellations or a standard order to be placed on hold for a period of time must be faxed or emailed to our sales department.
Please note that different ordering times and delivery schedules will apply for public holidays, and we request that you confirm with our sales team the changes which may affect your deliveries. For any standing orders scheduled for delivery on a public holiday our staff will contact you to make appropriate amendments unless you advise us of cancellation or changes prior.
All new customers are required to complete a Credit Application Form to ensure we have accurate delivery and billing details prior to your first order.

Deliveries

If the premises are unattended at the time of delivery, we require from you in writing with a secure place where orders may be left.
If a secure place has not been nominated and your premises are unattended, our drivers are not permitted to leave the goods. They will continue with their delivery schedule and we cannot guarantee that the driver will be able to return. The invoiced goods will be charged to your account.
All deliveries which are stolen or subsequently damaged after delivery at your nominated secure area are at your own risk.
Strictly COD orders will not be left without payment unless prior arrangements made or prepaid via credit card.
Traffic and weather conditions are unpredictable, and we cannot guarantee a set delivery time. Our drivers request a 3 hour window which they can make the delivery (but this cannot be guaranteed) and request that someone is available to accept, check and sign off on the delivery.
We request that at time of delivery the person accepting the order checks that you have received all that is listed on the invoice and signs the driver’s run sheet to confirm that you have received everything in good order.

Products

Product size, weight, description and packaging configurations are subject to change at our discretion without notice. Actual products compared to pictures featured in this catalogue may vary.
All products are manufactured in a facility that also handles gluten, egg, milk, tree nuts, sesame seeds and soy products. As a result the products may contain traces of these allergens.

Pack Configurations

When placing your order, please keep within the required pack quantities. Any orders which do not comply will be rounded down to the stated quantity amounts.

Prices

Prices are subject to change at our discretion. Please note that the GST component may vary slightly due to rounding.

Credits

To ensure that you are issued credit notes correctly; our office must be notified of any request for credit within 24 hours from time of delivery. Any requests outside of the 24-hour period will not be granted.
Upon delivery orders must be signed for and checked for any shortages, damages etc. Any discrepancies must be logged on our driver’s run sheet and the product must be returned. This will allow us to deal with any issues promptly.
Where possible, replacement products will be delivered on the following day. We do not offer compensation for loss of sales under any circumstances.
If a problem should arise, please contact our sales team so we can solve the problem with as little inconvenience to you as possible.

Payments

For account customers, payment must be made within the approved trading terms. If your account should go into arrears we may suspend further deliveries until payment has been received, without warning.
For COD regular customers, payment must be received at or before time of delivery.
We further reserve the right to recover all expenses, costs and/or disbursements incurred in recovering any overdue monies,  including debt collection fees and all legal costs.  The ownership of any goods supplied by Yianni Fine Food does not transfer to the customer until such goods are fully paid for.

Payment Methods

Electronic Funds Transfer: Please transfer funds to Yianni Fine Food BSB: 012-205 Account: 455 051 824
Credit Card: Visa/Mastercard
Cheque: Please make cheques payable to Yianni Fine Food
Cash: Our drivers accept cash and cheques.

Change of Ownership

The customer agrees to notify Yianni Fine Food in writing of any change of ownership of its business within 7 days from the date of such change and indemnifies Yianni Fine Food against any loss or damage occurred by it as a result of the customer’s failure to notify us of any change.